Terms and conditions

General Terms and Conditions



XCHG London is a purpose driven community where innovators, entrepreneurs and business people can inspire, be inspired, collaborate, and bring their ideas to life. We believe in respecting differences and collaborating to create a better world.

We want all members of our community to have a safe space to exchange ideas and nurture their mind, body, and soul. We want you to feel excited to arrive each day and feel energised when you depart.

We’ve created a set of house rules to help you to get the most out of our community and space.

We hope you are motivated by your experience!

Access and Security

Members can access the XCHG between the hours of 07.30 and 18.30 Monday to Friday. During these hours our community team are here to enhance your experience and would be delighted to answer any questions or assist with requests. Please speak to the team on site or send your request to [email protected].

Our touch-free technology will help you move quickly through the building. The 22B and the XCHG Apps are the centre of our community, a place to connect and collaborate with each other and learn about upcoming events, exhibitions, community updates, and lots of other useful information.

Our Apps are designed for phone, tablet, and desktop and are downloadable from the Apple App Store for iOS and the Google Play Store for Android.

The Apps are for your personal use only and may not be copied or shared with another person or party. You should avoid allowing others to access 22B and XCHG. If someone follows you in without swiping their App, please make a member of the community team aware.

Please be advised that for security reasons, CCTV will be in operation in certain areas within the building.

Our coworking area offers a variety of seating options. We kindly ask you to take your belongings with you if you leave your seat for more than 15 minutes.

While you are using the XCHG, you are responsible for your personal property. The XCHG will not be responsible for any lost or stolen items.

For the safety and enjoyment of all of our community, we ask you to act in a respectful manner in the space and not to do, cause or permit anything that is reasonably likely to be disruptive or dangerous to us or any members, or our/their employees, guests, or property.
We recommend whilst making one-to-one audio and video calls from your desk that you consider either use of phone booths or a headset/air pods to cut down on the noise in the space.

For one-to-many or many-to-many audio and video calls (i.e., you are joining a call with several remote participants), please use your best judgement but consider booking a meeting room to avoid disrupting your colleagues.

Use of the XCHG space to conduct or pursue any illegal or offensive activities is strictly prohibited, and offensive, dangerous, hazardous, inflammable, or explosive materials are strictly prohibited. Members or guests who are of legal drinking age that choose to consume alcohol in the XCHG shall do so responsibly.

Members or guests may not operate any equipment in the XCHG that places excessive strain on our electrical, IT, HVAC or structural systems, with such determination to be made at our sole discretion.

For any items provided to you by the XCHG community team for temporary use, you will be responsible for replacement fees should any such property be lost, stolen or destroyed. You must not use the XCHG address to represent your business in any way.

We are unable to accept post or deliveries to the building.

Fire Safety

The fire alarm test takes place weekly at 10am every Thursday. As part of your onboarding process, our trained team will ensure you are made aware of the XCHG emergency procedures as well as the 22 Bishopsgate Evacuation Plan.

Day Passes

You are welcome to bring guests to the XCHG either as a delegate in one of our bookable meeting spaces or as a visitor on a pay as you go day pass.

Community members are responsible for their guests throughout their stay.

Day passes can also be purchased on a pay as you go tariff for use of the XCHG over and above any contracted membership level.


Unfortunately, due to the shared nature of the XCHG, we are unable to accommodate pets.


For Members or guests using the XCHG Wi-Fi, we require that their computers, tablets, mobile devices and other electronic equipment must be (a) kept up to date with the latest software updates provided by the software vendor and (b) kept clean of any malware, viruses, spyware, worms, Trojans, or anything that is designed to perform malicious, hostile and/or intrusive operations. We reserve the right to remove any device from our networks that poses a threat to our networks or users until the threat is remediated. If you need assistance with accessing the Wi-Fi please contact a member of the XCHG team.

Event Spaces and Meeting Rooms

Our fully serviced meeting rooms, auditorium, podcast studio, editing and video suites can be booked either on the XCHG App, by visiting www.xchgspaces.com or by speaking to a member of the XCHG team.

We also have various event spaces within the XCHG which can be booked to host your parties, award ceremonies, product launches, conferences, exhibitions and VIP events.

We offer a variety catering options which can be booked with at least 72 hours notice. Menu options are available upon request.

Booking Confirmation Policy: Bookings are secured only when a form of payment is provided via credit card or advance bank transfer. Please note that rates are exclusive of VAT.

Cancellation Policy: Within 14 days of the confirmed event there will be a 50% cancellation charge of the total room hire. Within 7 days there is a 100% cancellation charge of the total room hire. Within 48 hours, in addition to the room hire cancellation charge, there will also be a 100% cancellation charge for food and beverage and any other miscellaneous pre-booked services as agreed with the customer (e.g. AV, Stage Rental, etc.).


Within the XCHG we offer complimentary coffee, tea, still and sparkling water and fresh fruit for you to enjoy.

The Market on Level 2 is an additional building amenity and is the foodie heart of our building, a lively space filled with fantastic food, drink and inspiration.

Phone Booths

We have four phone booths specifically designed for you to take private calls rather than general working.

Active Commuter Park (ACP)

The ACP is designed to support and encourage the increasing number of people finding greener routes to work.

Bike racks for our cycling members are available on a first come first serve basis.

Please note we take no responsibility for any stolen or damaged bikes. Please do not leave bikes over the weekend.

Bike maintenance/wash stations, and a sustainable dry-cleaning service are also available.

Showers and changing area

Showers and changing rooms are available in the ACP. Shampoo, towels, and hair dryers are also provided.


Daily use lockers are available in the ACP on a first come first serve basis. There are also lockers available within the XCHG. Please speak to a member of the XCHG team if require more information.


NewFlex Limited own the contents of this website

The contents of this website, including website designs, text, graphics, the selection and arrangement, all software compilations, underlying source code, software and all other material are copyright of NewFlex Limited, except where this is stated otherwise.

You may not reproduce it

You may view the site and download any part of it to a personal computer for personal viewing and private purposes. You are not permitted to:

  • Store this site or any part of it other than for the purposes set out below;
  • Print out copies except for your own viewing or for business purposes;
  • You may not re-publish this site for commercial purposes or reproduce, copy or transmit it for any purpose or in any other medium;
  • You are also not entitled to alter the content in any way. By accessing this site, you signify your agreement with these terms and conditions.


NewFlex Limited owns this website

NewFlex Limited (referred to as “NewFlex” “we”, “us” or “our” herein) owns and maintains this site. Other products and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

You’ll need our approval to use any logos featured on this website

The copying and use of logos on this website is not permitted without prior approval of NewFlex. Permission requests should be directed to [email protected]. Tell us who you are, the organisation you represent (if any), how and why you wish to use specified logos. Please include your contact details name, address, telephone number, fax number and e-mail.


All of the content featured or displayed on this site including but not limited to text, graphics, photographs, images, moving images, sound, illustrations and software are owned by NewFlex, its licensors and its content providers, unless otherwise stated.

You may print or electronically copy portions of this website

Permission is granted to electronically copy and to print hard copy portions of this website. You’ll need our permission to modify content Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of NewFlex is strictly prohibited.


NewFlex are committed to protecting the privacy of our customers and website visitors. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information which personally identifies you.

In that respect and whether you are a first time visitor to our website or a regular user, we take your privacy seriously. Please read the privacy policy for information on how we use your data.


NewFlex makes no warranties regarding the accuracy of this website

We have taken reasonable steps to ensure this website is accurate and complete. However, information is provided on an ‘as is’ basis and we do not give or make any warranty or representation of any kind, whether express or implied.

NewFlex and the hosts of this site, accept no responsibility for and exclude all liability in connection with browsing this site, use of information on this site and downloading any material from it, including but not limited to, any liability for errors, inaccuracies, omissions or misleading or defamatory statements.

The use of this site is at your sole risk. We shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on this site to the maximum extent permitted by law.

We do not warrant:

  • That the site will be available and meet your requirements;
  • That access will be uninterrupted;
  • That there will be no delays, failures, errors or omissions or loss of transmitted information;
  • That no viruses or other contaminating or destructive properties will be transmitted;
  • That no damage will occur to your computer system. We make no warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with this Site.

You should not use this website to post unlawful material

You are prohibited from using this website to post or transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or other material that would violate any law.

NewFlex does not accept liability for websites which are linked from NewFlex.co.uk

Links made to other sites are made at your own risk and NewFlex accepts no liability for any linked sites. When you access a non-NewFlex website, even one that might contain the NewFlex logo, please understand that it is independent from NewFlex and NewFlex has no control over the content of that website.

NewFlex does not endorse or accepts any responsibility for the content or the use of websites which are linked from www.xchgspaces.com. Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

As our websites often provide links to third party websites, such as those of our business partners and on-line advisers, users should review their respective privacy policies to learn more about, what, why and how they collect and use personally identifiable information.

NewFlex does not represent or warrant that the information accessible via this website is accurate, complete or current.