Terms and conditions
General Terms and Conditions
UPDATED 8 APRIL 2022
THE EXCHANGE HOUSE RULES
The Exchange is a purpose driven community where innovators, entrepreneurs and business people can inspire, be inspired, collaborate, and bring their ideas to life. We believe in respecting differences and collaborating to create a better world.
We want all of our members to have a safe space to exchange ideas and nurture their mind, body, and soul. We want you to feel excited to arrive each day and feel energised when you depart.
We’ve created a set of house rules to help you and your fellow members get the most out of The Exchange community and space.
We hope you are motivated by your experience!
Access and Security
Members can access The Exchange between the hours of 07.30 and 18.30 Monday to Friday. Our community team are here to enhance your experience and would be delighted to answer any questions or assist with requests. Please speak to the team on site or send your request to [email protected]
Our Apps will help you move quickly through the building. The 22B and The Exchange Apps are the centre of our community, a place to connect and collaborate with each other and learn about upcoming events, exhibitions, community updates, and lots of other useful information.
The 22B and The Exchange Apps are designed for phone, tablet, and desktop and are downloadable from the Apple App Store for iOS and the Google Play Store for Android. Apps are for your personal use only and may not be copied or shared with another person or party. Members should avoid allowing others to access 22 Bishopsgate and The Exchange without swiping their App. If someone follows you in without swiping their App, please make a member of the community team aware. Please be advised that for security reasons, CCTV will be in operation in certain areas within the building. Our coworking area offers our members a variety of seating options. We kindly ask you to take your belongings with you if you leave your seat for more than 15 minutes.
While you are using The Exchange, you are responsible for your personal property. The Exchange will not be responsible for any lost or stolen items.
For the safety and enjoyment of all members of our community, we ask you to act in a respectful manner in the space and not to do, cause or permit anything that is reasonably likely to be disruptive or dangerous to us or any members, or our/their employees, guests, or property.
We recommend whilst making one-to-one audio and video calls from your desk that you consider either use of phone booths or a headset/air pods to cut down on the noise in the space.
For one-to-many or many-to-many audio and video calls (i.e., you are joining a call with several remote participants), please use your best judgement but consider booking a meeting room to avoid disrupting your colleagues. Use of The Exchange space to conduct or pursue any illegal or offensive activities is strictly prohibited, and offensive, dangerous, hazardous, inflammable, or explosive materials are strictly prohibited. Members or guests who are of legal drinking age that choose to consume alcohol in The Exchange shall do so responsibly. Members or guests may not operate any equipment in The Exchange that places excessive strain on our electrical, IT, HVAC or structural systems, with such determination to be made in our sole discretion. For any items provided to you by The Exchange community team for temporary use, you will be responsible for replacement fees should any such property be lost, stolen or destroyed. You must not use The Exchange address to represent your business in any way.
We are unable to accept post or deliveries to the building.
The fire alarm test takes place weekly. As part of your onboarding process, our trained team will ensure you are made aware of The Exchange emergency procedures as well as the 22 Bishopsgate Evacuation Plan.
Members are welcome to bring guests to The Exchange either as a delegate in one of our bookable meeting spaces or as a visitor on a pay as you go day pass.
Members are responsible for their guests throughout their stay.
Members can also purchase day passes on a pay as you go tariff for use of The Exchange over and above contracted membership level.
Unfortunately, due to the shared nature of the Exchange space we are unable to accommodate pets.
For Members or guests using the Exchange wireless internet and/or the Exchange Member Network, we require that their computers, tablets, mobile devices and other electronic equipment must be (a) kept up to date with the latest software updates provided by the software vendor and (b) kept clean of any malware, viruses, spyware, worms, Trojans, or anything that is designed to perform malicious, hostile and/or intrusive operations. We reserve the right to remove any device from our networks that poses a threat to our networks or users until the threat is remediated. If you need assistance with accessing the Wi-Fi please contact a member of the Exchange team.
Our fully serviced meeting rooms, Auditorium, podcast studio, editing and video suite are available to our members at discounted rates on hourly, half-daily and daily basis. To access any of our meeting rooms please make a booking through our members portal or speak to a member of The Exchange community team.
Within The Exchange we offer complimentary coffee, tea, still and sparkling water and fresh fruit for you to enjoy. Our crockery and cutlery are dishwasher safe. We kindly ask you not to take away cutlery and crockery from The Exchange. The Market on level 2 is an additional building amenity for our members and is the foodie heart of our building, a lively space filled with fantastic food, drink and inspiration.
We have four phone booths specifically designed for you to take private calls rather than general working.
Active Commuter Park (ACP)
The ACP is designed to support and encourage the increasing number of people finding greener routes to work.
Bike racks for our cycling members are available on a first come first serve basis.
Please note we take no responsibility for any stolen or damaged bikes. Please do not leave bikes over the weekend.
Bike maintenance/wash stations, and a sustainable dry-cleaning service are also found down here — and there’s a Brompton Bike rental dock, so you can hire a bike whenever you need one.
Showers and changing area
Designated men’s and ladies’ and disabled access showers and changing rooms are available in the ACP. Shampoo, towels, and hair dryers are provided.
Daily use lockers are available in the ACP on a first come first serve basis.
If you become aware of any breach of our house rules, please contact a member of The Exchange community team as soon as possible.
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